Operate Deskbell
The dashboard surfaces you use once the widget is live, what the Overview page counts, how an answer comes to be called uncertain, and where each signal leads.
Once the widget is on your site, the dashboard is where you watch what visitors ask, what the answers were grounded on, and what your content is missing. The Overview page is the summary; the pages in this section are the detail.
Getting started, then the numbers
A fresh project shows a three-step guide on the Overview page instead of metrics: add your docs, ask it something, put it on your site. The third step completes when the widget's install beacon arrives from a host that is not the dashboard's own. After that, or after you dismiss the guide, the page shows four cards, a chart and the latest conversations.
| Card | Counts | Beside it |
|---|---|---|
| Conversations | Threads in this project | How many started in the last seven days |
| Questions asked | Visitor messages | The last seven days |
| Answer rate | Certain answers as a share of all answers | Open gaps over the last 30 days |
| Positive feedback | Thumbs-up as a share of all votes | The number of votes |
The chart is 90 days of answers, certain against uncertain, one column per day, using the rule below. Click a column to open the Conversations page narrowed to the threads that had a message that day. The list beneath it is the newest conversations with a preview of the first answer.
What uncertain means
An answer is uncertain when the assistant refused, or when it answered
from a best match that scored under the weak floor
(DESKBELL_GAPS_WEAK_SCORE, 0.35 by default). One uncertain answer marks
the whole thread, which is the same rule the Gaps page uses to decide what
counts as a gap, so the inbox, the thread badge and the gaps list agree.
Certain is a claim about grounding, not correctness: a confidently wrong answer reads as certain until a visitor marks it down.
Where each signal goes
| You want to | Page |
|---|---|
| Read what a visitor asked and what was cited | Conversations |
| See which questions your content cannot answer, grouped by meaning | Gaps |
| Hear about a thumbs-down the moment it happens | Notifications |
| Prove answer quality with numbers before and after a change | Evaluation |
| Answer a gap yourself | Written answers |
FAQ
Answers to the questions that come up when embedding the widget, from the origin allowlist and single-page apps to content security policies and serving the script from a CDN.
Conversations
The dashboard's conversation inbox and thread view, what the uncertain marker means, how feedback and reasons appear, and what a verified visitor's thread shows about who and where.